Returns & Exchanges
At The Australian Organic, we want you to be completely satisfied with your natural glow. If your purchase isn't quite right, we offer a 30-day return window for unopened and unused products to ensure your skin and peace of mind are always protected.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for the return to receive your unique Return Authorization number.
Secure Packaging
Carefully pack the unused items in their original eco-friendly packaging to ensure they are protected from damage during transit back to our warehouse.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package to our Sydney fulfillment center; please keep your tracking receipt for verification.
Quality Inspection & Refund
Once our team inspects the returned items, we will process your refund or exchange within 5 business days, credited back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing