Frequently Asked Questions
Everything you need to know about our clean, botanical beauty.
Are your products 100% organic?
Yes, we prioritize certified organic Australian ingredients. All our formulations are free from synthetic chemicals, parabens, and sulfates to ensure the purest care for your skin.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. We ship all orders from our warehouse in Byron Bay.
Is your packaging eco-friendly?
Absolutely. We use recyclable glass bottles and biodegradable mailers to minimize our environmental footprint, staying true to our commitment to the Australian landscape.
Do you test your skincare on animals?
Never. The Australian Organic is strictly cruelty-free and PETA-certified. We believe in beauty without harm.
What is your return policy?
We offer a 30-day money-back guarantee. If a product isn't right for your skin type, simply contact our support team to initiate a return or exchange.
Are your products safe for sensitive skin?
Our range is formulated with gentle, plant-based actives designed for all skin types. However, we always recommend a patch test before full application.